Responsible Gambling at BigClash
Keep your Gambling Habits under Control with Us!
At BigClash, we believe gaming should be enjoyable and controlled. However, in the iGaming industry, some players face challenges with managing their gambling habits. In this section, you'll find tools to help control your limits and stay in control of your play. If you ever feel you need support, we provide resources and contact details for professional help, ensuring that responsible gambling is always a priority.
At BigClash, we want your gaming experience to be all about fun and staying in control. If you ever find that online gaming isn't as enjoyable as it should be or you're spending more money or time than you can afford, we encourage you to take a step back and reassess your spending.
Our customer support team is here to help, trained to assist anyone who might be facing gambling-related concerns and offering guidance and resources for extra support. Here are examples of what we do to help:
Minority Restrictions
We take age restrictions seriously to make sure only those of legal gambling age can use our platform. You need to be at least 18 years old to take part in any gambling activities with us. This is all about protecting younger people and following the rules in place. To confirm your age, we might ask for some documentation during the registration process. We're committed to making sure our platform stays safe and responsible, accessible only to those who are legally allowed to gamble.
How to Spot Gambling Problems?
Recognising gambling problems early is key to preventing more serious issues down the track. By keeping an eye on changes in your own or a loved one's routine, you can catch the early signs. Here are a few things to look out for:
- Time: If gambling is taking up more and more time, that's a red flag. Someone might start spending hours gambling, ignoring responsibilities at work or in personal relationships. When gambling starts to take over everyday life, it can quickly become a problem.
- Behaviour: Watch for changes in behaviour, like becoming secretive or defensive about gambling. If someone starts gambling more often or betting higher amounts to get the same thrill, it might mean they're losing control.
- Money: Financial trouble linked to gambling is one of the biggest warning signs. If someone is borrowing money, selling their things, or draining savings just to keep gambling, it's a clear indication that things are getting out of hand.
- Mood: If someone becomes irritable, stressed, or anxious when not gambling, it could point to an unhealthy attachment. Some people may even turn to gambling to escape negative emotions, which can snowball into an addiction.
If you notice any of these signs, it's important to address the issue early before it gets worse.
Setting Limits
We offer a range of limit-setting options, allowing players to tailor their demands to play. The most common limits we promote include:
- Spending Budget: This setting lets players decide on a maximum amount they're happy to spend over a certain period, helping them stick to their financial limits. By managing their budget, players can enjoy their gaming without the stress of overspending, keeping it fun and within their means.
- Deposit Limit: With this feature, players can set a cap on how much money they can deposit into their account over a day, week, or month. It's a handy tool for those who want to control their spending and avoid going overboard, making sure their gaming stays responsible.
- Wager Limit: This tool allows players to set a maximum amount they're comfortable betting within a certain period. It helps keep bets within a manageable range and encourages a balanced approach to gambling, so players don't get carried away with higher stakes than they can afford.
- Loss Limit: This option lets players set a maximum amount they're willing to lose in a session or over a set time. By knowing when to stop, players can avoid chasing losses and ensure they're playing responsibly, keeping their gaming experience enjoyable and under control.
- Logged-in Time Limit: This feature lets players decide how long they want to stay logged in. It's a great reminder to take breaks, helping players find a healthy balance between gaming and other activities, reducing the chance of overindulgence and encouraging responsible play.
Self-Exclusion
At BigClash, responsible gambling is a top priority, and we offer a self-exclusion tool to help players stay in control of their gaming habits. If gambling ever feels overwhelming, this feature lets players take a break by temporarily or permanently excluding themselves from the platform. You can choose the length of your self-exclusion, whether it's 24 hours, a few months, or even permanent. During this time, you won't be able to access your account or place any bets. The self-exclusion tool is here to give you the time and space to regain control, ensuring a safer, more balanced gaming experience.
Key Questions to ask Yourself to Estimate if you have Gambling Problems
Gambling addiction can deeply affect not only players but also their families and loved ones. To understand the severity of the issue, it's important to ask yourself the following questions and reflect on the answers. If you recognise any patterns, it might indicate that further help is needed.
| Question | Explanation |
|---|---|
| Are you finding it difficult to control your gambling expenses? | If your spending exceeds what you initially intended, this could be a sign of a lack of control. |
| Do you find yourself borrowing money to continue gambling? | This can indicate that your gambling is starting to affect your financial stability and behaviour. |
| Have you been neglecting family or friends recently? | If gambling is taking up more time than socialising with loved ones, it can strain important relationships. |
| Do you react negatively when others comment on your gambling? | Defensive reactions to concerns about your gambling can signal an issue with how you view your behaviour. |
| Have you lost interest in activities you used to enjoy? | A loss of interest in hobbies may be a result of gambling taking priority over other passions. |
| Have gambling failures led to feelings of depression or even suicidal thoughts? | Extreme emotional responses to gambling losses are signs that the problem may be taking a serious toll. |
| Do you hide the amount of money you spend or time you invest in gambling? | Keeping your gambling activity secret can indicate that you're aware of the negative impact it's having on your life. |
Player Responsibilities
We're committed to recognising and tackling gambling addiction, but it's important that players stay self-aware and take responsibility for their actions. Keeping control of your gambling and being mindful of a few key factors can make all the difference in having a healthy, enjoyable experience. Here are some things to consider:
- Risk Awareness: Gambling can be unpredictable, so it's crucial to understand the risks involved. Be aware that losses can happen and always ask yourself if you're comfortable with that risk before placing a bet. By being mindful of these risks, you can avoid chasing losses and gambling beyond your means.
- Bankroll Management: Keep track of your gambling budget by setting a specific amount you're comfortable spending—and stick to it. Never bet more than you can afford to lose, and steer clear of using money meant for other essentials. Good bankroll management helps you stay in control and prevents overspending.
- Play with Your Own Money: Only use money you've set aside specifically for gambling. Using borrowed money or funds needed for other important things can cause unnecessary stress and lead to financial problems. By sticking to your own funds, you can stay within your limits and avoid the risk of falling into debt.
- Take Regular Breaks: Playing for long periods without a break can cloud your judgment and make you more prone to emotional decisions. Taking regular breaks helps you reset and come back with a clearer mind, ensuring your sessions remain fun and not overwhelming.
- Play Sober: Gambling while under the influence of alcohol or drugs can mess with your judgment and lead to risky decisions. Staying sober helps you make clear, logical choices and keeps your gambling in check. Always make sure you're in a good headspace when placing bets so you can stay on top of your limits.
- Place Bets Cautiously: Don't rush into big bets on impulse. Take your time to think through your wagers and avoid betting based on emotions. Thoughtful decision-making helps you manage risks better and keeps gambling fun, rather than stressful.
Is there External Help?
While we do our best to promote safe and responsible gambling, some players may still get carried away and lose control of their betting habits. For those who recognise that their gambling is becoming a problem, there are organisations that offer support. Among those we recommend are:
Gambling Help Online
Gambling Help Online is a valuable resource for Australian players seeking support 24/7 for gambling-related issues. They offer free, confidential advice and assistance through phone, online chat, and email, helping individuals manage their gambling habits. The service provides access to professional counselling and self-help tools. For support, players can contact Gambling Help Online via:
- Contact phone number: 1800 858 858
- Email: [email protected]
Gamblers Help
Gamblers Help is a network of agencies funded by the State Government in Victoria, Australia, providing a range of community services for gambling-related issues. Administered by the Victorian Responsible Gambling Foundation, it offers free, confidential support through counselling, financial advice, and community education. Players can contact Gamblers Help via:
- Contact phone number: 1800 858 858
- Email: [email protected]
These services are available statewide, ensuring that individuals and their families receive the necessary assistance to manage and overcome gambling-related challenges.
GambleAware Australia
GambleAware is a vital resource for Australians seeking support with gambling-related issues. They offer free, confidential assistance through phone, online chat, and email, helping individuals manage their gambling habits. The service provides access to professional counselling and self-help tools. For support, players can contact GambleAware via:
- Contact phone number: 1800 858 858
- Email: [email protected]
This service is available 24/7, ensuring players receive timely help when needed most. GambleAware provides a safe and accessible way for Australians to regain control of their gambling.
FAQ
What types of limits can I set to control my gambling?
At BigClash, you can set various limits including deposit, spending, wager, loss, and session time limits to help control your gambling and maintain a balanced, responsible gaming experience.
How can I recognize the signs of problem gambling?
Signs of problem gambling include spending more time and money than intended, borrowing money for gambling, neglecting relationships, reacting defensively to concerns, losing interest in other activities, experiencing emotional distress, and hiding gambling habits.
How can BigClash's customer support help players with gambling issues?
The customer support is available 24/7 to assist players with gambling issues. They provide information on responsible gambling tools, such as setting limits, self-exclusion, and can direct players to relevant support organisations for further help.